Computer Troubles? Try these tips

It happens to everyone. One moment you are using a computer or classroom equipment as always, and the next moment nothing seems to work. In some cases, there is no choice but to contact the Factory  to repair the problem. However, there are always a few basic troubleshooting steps you may take that could resolve your issue without needing assistance from a technician.

Unable to login?

If you find yourself unable to log into any of your university accounts, the simplest way to resolve the issue is by resetting your password for the account in question. While at Sacred Heart, your SHU username and password will allow you to access all your SHU resources. To reset your  password, go to Myshu.sacredheart.edu  and click on the "reset password" link. If you are unable to reset your password, contact the Factory so we may assist you.
 

My computer won’t connect to…

Many times, users contact the Factory with issues involving the inability to access various applications or tools from their university computer. Here are some things to try if you are unable to access the internet, VPN, certain websites, or if your computer just isn’t acting quite right.

• Restart your computer—Perhaps the most overlooked solution, some issues with your computer are generated by simple glitches in operation. By restarting your computer, you allow everything to start again, which might repair a simple computer glitch mucking up your productivity.
• Restart your browser- sometimes all it takes is closing down your browser and starting it up again. 
• Clear your browser cache and history—If you find yourself having problems accessing certain websites, it’s always good practice to clear out your internet browser cache and history. You can reach these options in most browsers by navigating to Settings -> Options and locating options to clear cache and history. Alternatively, you can also press CTRL + SHIFT + DELETE in most web browsers to quickly bring up the window to clear out history and cache.
• Unplug your machine—Sometimes, for whatever reason, power plays a factor in computers not working. If the above steps haven’t resolved your issue, try one last approach and unplug the power cord from the back of your computer (not the wall itself). Leave the cord unplugged for 30 seconds, reconnect, and restart your computer.